Terms and Conditions
Data Protection Notice & Privacy Policy:
The information you enter is necessary for order processing and credit card validation. The information you enter through any on-line questionnaire you complete is solely for your benefit. One of the Time Power training team will receive a copy of your answers in order to improve our service to you, by advising and influencing the training you might take part in or the downloadable tools you purchase now or later. We will not use it for any purpose other improving our relationship with you. We will not pass on any of your information to any other person or company other than for the direct processing of this order. We guarantee absolute respect for your personal information.
Cookies
As with most major sites on the web, when you visit our site, you will be sent a cookie. Cookies are text-only strings of information that allow websites to "remember" information from page to page. The cookie we send is completely anonymous, and contains no personal information about you, it can not be used as a virus and no other website will recognise it.
Security
Paying by credit card across the Internet is now as secure as any other transaction. The secure area of this site is managed by WorldPay an acknowledged world leader in Internet commerce. For security purposes we ensure that our own website holds no personal or sensitive information about you.
Customer Service Information
The sale of all our products and services is backed by our reputation. If you are not completely satisfied with our products or services, we want to know about it and work with you as best we can to ensure your satisfaction.
In some cases we can provide a 30 day money back guarantee, in some we can not.
Items received by post
If for any reason you are unhappy with your purchase, you can return the item to us in its original condition within 30 days of the date you received the item by post,
unopened
(with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item; we do not refund the of cost postage and packaging.
We can only accept the return of
opened items
if they are faulty. You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this will be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact us in the first instance before going to the effort, time and cost of returning it as we may be able to rectify the problem for you. If this is not possible, or we can not solve the problem we will accept the returned item and provide you with a replacement or refund for the item.
Items received by email or as downloads
We are unable to accept returns of downloaded items once our system confirms the downloading has been commenced or the email sent. We provide a time limited code (24 hours) in case the connection is lost part way through the downloading process. If you find you are unable to open any items sent to you by email or as downloads for any reason please contact us and we will work with you to find out why and rectify the situation.
The Returns & Refund Process
Please follow the steps below to enable us to process your refund efficiently:
•
Write to us or email us with your order number and exact name, telephone number, postal and email address.
•
In the case of a faulty product, please provide a full description of the fault.
•
Wrap the item securely in its original packaging (if any) with all warranty information, licences, manuals and accessories.
•
We will contact you to arrange collection of the item.
•
We will notify you via e-mail or telephone when we have processed your refund.
Pricing Policy
Are valid from 10th November 2007 and we normally review them annually. They are, however, subject to change without notice.
VAT at 17.5% is included in prices where appropriate.
- Postal European Union customers who are VAT registered VAT may be entitled to pay exclusive of VAT and should write to us should quoting their order number and VAT registration number.
- If you are purchasing goods from outside the European Union for postal delivery outside the European Union you may also be entitled to pay exclusive of VAT and should write to us quoting their full order details.
Copyright
All publications of Timepower Ltd and its associated partners and authors are copyright. Their reproduction, in whole or in part, by any process is in violation of copyright law unless prior written authorisation has been obtained from Timepower Ltd. This applies to any learning instrument or section thereof as well as to answer sheets, scoring devices, profiles, report forms, tables, charts, norms, or other quoted material found in instruments, manuals, brochures or books.
Payment options
- On line option by credit card via PayPal
- Postal option; in which case; all orders must be prepaid including postage, packing, and bank handling charges. You may pay by UK Sterling cheque, credit card, or International Money Transfer (IMT). IMT payments should be made payable to:
Timepower Ltd
Or payments can be made via;
International Bank Account number = GB33MIDL40172581454161
Bank address: HSBC plc, 2 Market Place, Cirencester, Gloucester, GL7 2NS.
Bank address: HSBC plc, 2 Market Place, Cirencester, Gloucester, GL7 2NS.
Delivery
Standard service – please allow up to 21 days for delivery.
We will do our best to dispatch all orders within 48 hours, subject to the availability of the items. Items are sent by first class post wherever possible or via a leading delivery organisation if it more appropriate.
If you need guaranteed next-day delivery you will need to telephone us to see what options are available and what the additional charge will be.
Postage & Packaging
- Order value up to £20.00 = £2 and thereafter 10% of order value up to £250.00
- The delivery charges will be automatically calculated within the ordering process.
- All orders over £250 will be charged at £25.00
- For all European orders up to £20 = £4 and thereafter 20% of order value up to £250.
- All European orders over £250 will be charged at £50.00
- For all Non-UK/European orders up to £20 = £5 and there after 30% of order value up to £250.
- All Non-UK/European orders for £250 will be charged at £75.00
Assuring you of our best attention at all times.
If you do not wish to receive information from Timepower you may let us know by contacting us by email or by telephone, or by sending a letter to the address found at the bottom of the page. Please be sure to give us your exact name and address to ensure that we have your name placed on our "Do Not Contact" list.